Indeed, the Regulations on Travel Agents provides a refund directly from the compensation fund for customers of travel agents if a provider as an air carrier or hotel is not able to provide services purchased through a travel agent. This reimbursement can be up to $ 3,000.00 per person for up to $ 300,000.00 per occurrence. The Compensation Fund consists of contributions by all clients of travel agents in Quebec, contribution set at $ 3.50 for every $ 1,000.00 of travel services purchased.

You can communicate directly with the Office of Consumer Protection to apply for financial compensation, only if you have deal with a travel agent licensed in Québec.